美国Doug的个人简历

基本信息
真实姓名: 美国Doug 性别:
最高学历: Bachelor 工作经验: 3-5 Years
国籍: America 语言: English
是否为母语: 符合工签 符合
自带签证: 在国内
个人介绍

美国Doug男(59岁),本科(历史专业),120小时TEFL证书,4年英语教学经验(3年国内+1年柬埔寨)也教过数学,历史,社会学,人在日照,自带工签9月1号到期,可转聘;不去培训机构,只求职学校,不要太偏北的城市,12-15K,8月底/9月到岗,芸


WORK  EXPERIENCE

Shanjiao Education- Rizhao, China                              08/16 to Present


ESL Teacher. Teach English as a second language to 10th and 11th graders in an international program in Rizhao, Shandong province, China. I have also taught Math, History and Social Studies. Create curriculum and lesson plans.

Comcast - Jacksonville, Florida                                                 09/13 to 04/16


Customer Account Executive. Retain emotionally charged account holders by assisting them with billing and technical issues with their accounts. Re-package accounts to more acceptable pricing points and upgrade accounts as requested. Disconnect accounts upon request.

State of Florida - Jacksonville, Florida                                                     11/11 to 06/13


Economic Self Sufficiency Specialist. Department of Children’s and Families. Started DCF Economic Self Sufficiency Specialist training program. Upon successful completion of the training program I was assisting DCF clients with their cases. I would answer questions regarding Cash and Food assistance, Medicaid and make changes as needed. I started out as a temp through Manpower.

Cambridge Institute – Bogota, Colombia                                                          03/10 to 03/11


English Teacher- Taught English as a second language in one on one and group settings.


Lapse of employment due to that I stayed home with my children.

SKYBUS AIRLINES - St. Augustine Airport, FL 10/07 to 04/08


Customer Service Agent. Handled the loading and unloading of Passengers. Responsible for the ground marshalling of aircraft on arrival and departure. Facilitated paperwork for flight departure. Worked with flight/cabin crew to facilitate a safe and quick departure. (Airline went Bankrupt)

FRONTIER AIRLINES - Jacksonville Airport, FL                05/07 To 12/07


Customer Service Agent. Trained in SABRE software system. I was responsible for the check in, ticketing, loading and unloading of Passengers and Baggage. Assisted in the ground marshalling of aircraft on arrival and departure. Handled paperwork for flight departure. Worked with flight/cabin crew to facilitate a safe and quick departure. (Airline pulled out of JAX)

BRITISH AIRWAYS - Jacksonville, FL                             06/03 to 01/05


Reservations Agent.   Worked in Loyalty Department assisting British Airways Executive Club members to obtain tickets using miles or other forms of payment. Provide customer service assistance by answering any questions regarding passenger accounts or BA products and services. Also, worked in general reservations.

AOL AMERICA ONLINE - Jacksonville, FL                                05/00 to 6/03


Member Care Consultant. My primary job responsibility was to be a customer and company liaison as a retention specialist. Also worked with AOL members on Billing & Technical Issues. Provided customer service to users by answering any questions regarding features and benefits of AOL. Ability to work under stress, meet deadlines and maintain confidentiality. Flexible and able to work as a team player. Increased retention from less than 50% to 70% percent.


OFFICE SKILLS

10 Keypunch by touch (10,000), Data Entry (12,000). Familiar with Microsoft Windows applications for Windows XP, Vista, Windows 7 and Windows 8.

EDUCATIONAL BACKGROUND

Video House Off line Video Editing

Graduated from the EDS Operations Development Program as a Computer Operator

IBM iSeries and AS/400e Advanced System Operator's Workshop

Customer Service Basics and Advance certification

Excel Introduction, Intermediate, and Advance workshops

Bachelor’s Degree in History

TEFL Certificate-120 Hours


LANGUAGES

English – Native speaker

Spanish – Second Language



联系方式
客服电话:18337157576 | 15136285113