Shanjiao Education- Rizhao, China 08/16 to Present
ESL Teacher. Teach English as a second language to 10th and 11th graders in an international program in Rizhao, Shandong province, China. I have also taught Math, History and Social Studies. Create curriculum and lesson plans.
Comcast - Jacksonville, Florida 09/13 to 04/16
Customer Account Executive. Retain emotionally charged account holders by assisting them with billing and technical issues with their accounts. Re-package accounts to more acceptable pricing points and upgrade accounts as requested. Disconnect accounts upon request.
State of Florida - Jacksonville, Florida 11/11 to 06/13
Economic Self Sufficiency Specialist. Department of Children’s and Families. Started DCF Economic Self Sufficiency Specialist training program. Upon successful completion of the training program I was assisting DCF clients with their cases. I would answer questions regarding Cash and Food assistance, Medicaid and make changes as needed. I started out as a temp through Manpower.
Cambridge Institute – Bogota, Colombia 03/10 to 03/11
English Teacher- Taught English as a second language in one on one and group settings.
Lapse of employment due to that I stayed home with my children.
SKYBUS AIRLINES - St. Augustine Airport, FL 10/07 to 04/08
Customer Service Agent. Handled the loading and unloading of Passengers. Responsible for the ground marshalling of aircraft on arrival and departure. Facilitated paperwork for flight departure. Worked with flight/cabin crew to facilitate a safe and quick departure. (Airline went Bankrupt)
FRONTIER AIRLINES - Jacksonville Airport, FL 05/07 To 12/07
Customer Service Agent. Trained in SABRE software system. I was responsible for the check in, ticketing, loading and unloading of Passengers and Baggage. Assisted in the ground marshalling of aircraft on arrival and departure. Handled paperwork for flight departure. Worked with flight/cabin crew to facilitate a safe and quick departure. (Airline pulled out of JAX)
BRITISH AIRWAYS - Jacksonville, FL 06/03 to 01/05
Reservations Agent. Worked in Loyalty Department assisting British Airways Executive Club members to obtain tickets using miles or other forms of payment. Provide customer service assistance by answering any questions regarding passenger accounts or BA products and services. Also, worked in general reservations.
AOL AMERICA ONLINE - Jacksonville, FL 05/00 to 6/03
Member Care Consultant. My primary job responsibility was to be a customer and company liaison as a retention specialist. Also worked with AOL members on Billing & Technical Issues. Provided customer service to users by answering any questions regarding features and benefits of AOL. Ability to work under stress, meet deadlines and maintain confidentiality. Flexible and able to work as a team player. Increased retention from less than 50% to 70% percent.
10 Keypunch by touch (10,000), Data Entry (12,000). Familiar with Microsoft Windows applications for Windows XP, Vista, Windows 7 and Windows 8.
Video House Off line Video Editing
Graduated from the EDS Operations Development Program as a Computer Operator
IBM iSeries and AS/400e Advanced System Operator's Workshop
Customer Service Basics and Advance certification
Excel Introduction, Intermediate, and Advance workshops
Bachelor’s Degree in History
TEFL Certificate-120 Hours
English – Native speaker
Spanish – Second Language
|客服电话：18337157576 | 15136285113|